Company News
December '09
- LANICOM has moved!
We have relocated our business to 28 S Weston Rd. in Troy OH. Our new location is complete with a small warehouse, data center, helpdesk center, & corporate offices. We are very excited to serve you in the upcoming year with expediency and efficiency that our new location will deliver. Stop by and visit us!
June '09
- LANICOM turns bad into good for first half of 2009
Here at LANICOM, we have been as nervous as everyone with regards to the economy. However, this has caused us to implementing much needed cost cutting measures and re-focusing our efforts on providing the best customer service we can possibly offer. Through it all, we have truly been blessed with the experience of this year. While the economy around seems to promote much fear, we have been diligently working hard each day, taking one day at a time. As we look back, the results are in. The first half of 2009 has been very successful for LANICOM as a company. For that, we congratulate our employees for all their hard work and teamwork.
Feburary '08
- LANICOM expands Helpdesk
LANICOM, LLC has hired 2 new professionals to manage technical service tickets to meet the needs of our client's technical support needs. We are excited because this will greatly improve our customer service we offer to clients. We have also expanded our "live" office hours from 7:30AM to 5:00PM M-F.
January '07
- LANICOM creates a separate division called LaniCom Security, LLC
In an effort to focus LANICOM's core IT business, LANICOM, LLC is planning to move Security & Surveillance Systems into a separate division called LaniCom Security, LLC. This entity will focus solely on the commercial surveillance and home security markets. All existing client services will stay virtually unchanged.
October '06
- LANICOM improves customer service by launching Managed IT Services
LANICOM, LLC has made a decision to move to a proactive Managed Services delivery model. In the past, we have been hampered by the 'break-fix' business model for delivering IT support services. The old way equated to rewarding us when IT technology 'broke'. The new approach rewards us when IT technology doesn't 'break'. This means our IT support services will be delivered through a service level agreement coupled with remote monitoring that will provide our clients with manageable commitments, excellent quality service, and set timely expectations before services are delivered. The proactive nature of our Managed Services model has alleviated a tremendous burden on us and our clients. We now do more with much less, and can schedule and allocate resources for projects much more easily, as we are not fighting daily fires, but instead, preventing them. Give us a call today to schedule a free consultation of how we can improve your business.
We thank you for visiting, and if you have any questions or comments, please contact us today.
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