Managed IT Services

Managed IT Service CapabilitiesLaniCom is capable of delivering a Managed IT Service plan that is tailored to meet your unique IT environment utilizing industry recognized principles of standard service management.

LaniCom delivers Managed IT Services to small to mid-sized clients.  Since many of these organizations have interconnected, remote offices or branches, these services are available on a NATIONWIDE scale.

We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements.  Support requests are reviewed and measured to ensure compliance with the SLA and to continuously improve our services.

Standard Service

Our Managed IT Services offering include the following services:

Remote Network & Server Monitoring – A comprehensive network & server monitoring will give our help desk the tools they need to address productions problems as the develop.  Our Network Operations Center (NOC) is responsible for monitoring devices and applications 24 x 7 to track performance, uptime, utilization, and identify bandwidth issues.

Proactive Service & Maintenance Plan – Periodic and maintenance schedules are prepared to increase reliability of the infrastructure, platforms, and applications.  These include standard maintenance / software patch & updates, antivirus, antispam and malware upkeep, and documentation updates.

Help Desk Tech Support – Our help desk services will receive and record all incidents and assign skilled technicians and resources to troubleshoot problems.

The Help Desk Staff

Uses phone, email, internet, & Virtual Private Network (VPN) to interact with the client's desktop to deliver fast, on-demand help, giving the end-user the best experience possible.

Help Desk Service Requests

  • Corrective Maintenance
  • User Moves / Adds/ Changes
  • Systems Support
  • Server Maintenance
  • Disaster Recovery
  • Technical Consulting

On-Site Tech Support – LaniCom provides prescheduled and on-call technicians On-Site to perform any service incidents or scheduled maintenance as needed.

Vendor Management – LaniCom will manage your external vendor relationships with regards to IT infrastructure, platforms, and applications.  This will maximize the integration of applications, management of external resources and place the ownership of various service requests or problem resolution establishing a single point of responsibility.

Tailored IT Consulting and Outsourcing Services

LaniCom offers tailored IT consulting and outsourcing services to allow you to customize our processes to meet your specific requirements and SLAs.  These services can fit our organization with your environment allowing you to meet your business needs and work within your budget.

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